FAQ

Q: Do you include an invoice or packing slip with the shipment?
A:   No, we only ship the item(s) ordered. I say we try to be as "green" as possible but someone else says we're just lazy :)
Q: Does you charge sales tax?
A:   We do charge sales tax for shipments to Indiana and Kentucky... and I suspect more soon.
Q: What is your turn around time on orders?
A:   We make every attempt to turn the order around in 1 business day unless we find a boo-boo on it, then we attempt to get it fixed before processing the order.
Q: When can I expect my order to arrive?
A:   Approximately 5-10 business days from the time that you place your order. If you do not receive your order within 2 weeks, please contact us. If you need your order sooner, you should upgrade to Priority Mail or Express Mail for an additional fee.
Q: How do you ship your orders?
A:   We ship via the US Postal Service. We also provide a tracking number for US bound orders.
Q: Do you ship outside the USA?
A:   Yes!! We ship our products all over the world through the postal service. It seems to take about 2-3 weeks for most deliveries. NOTE: YOU ARE RESPONSIBLE FOR ANY CUSTOMS/DUTY FEES IN YOUR COUNTRY.
Q: My personalized item has a mistake, what do I do?
A:   If we goofed, we will make a new item at no charge. Otherwise, we will most likely need to make a new product. We can discount some items. Give us a call at 317-996-2124 for more details.
Q: Do you do custom items?
A:   Yes we are happy to quote any custom work, just shoot us an e-mail at info@craftefamily.com and we will get you taken care of.
Q: What forms of payment do you accept?
A:   We accept Visa, Mastercard, American Express and Discover. Contact us if you want to use PayPal. If you are close enough we might even accept fine craft beers.
Q: What is your return policy?
A:   Check out our Return Policy page for more details.